Daera
05-21-2008, 09:05 AM
Guidelines for posting your casino complaints.
If you have a complaint with a casino, and cannot resolve it on your own, we may be able to help.<BR><BR>Because we spend so much time running this forum, and there's only so many hours in a day, we ask that you respect our time and our forum by following these guidelines:
<UL>
<LI>Please post your complaint clear enough that we understand what happened as objectivley as possible. We will not tolerate people using this forum to try and discredit people or casinos that aren't justified. We'd like to read the whole story not just the end of the story. One line slams like this will not be tolerated: </li>
<UL>"This casino cheats and does not pay winners, they stole my $2000 win". </UL><BR>That kind of a post by itself without explanation will be removed. This area is for legitimate issues. Not for people that cheat and then want to slam a casino if they get called on it. <br>
<LI>If you post here, please refrain from posting in multiple forums until you've given us the opportunity to try and assist you first, or it just wastes our time. </li>
<LI>Leave us a way to contact you, and your account number or you may email us your account number if you want assistance. Please understand that we do this as we have time to and ask for your patience. </li>
<LI>Please follow-up with your posts here, so that we don't waste our time trying to investigate the matter only for you to never return or reply to us when we post back to you. </li>
<LI>Please make a new string for a new issue. If you have the same issue as someone else with the same casino, then feel free to post in that string. If it's a new casino and new issue.. please make a new string. And please don't post the same issue in multiple strings it just confuses everyone.</LI></UL>Below is something that one of our members wrote as a guideline when trying to resolve conflict. It is the best advice you can follow and you will have your conflict resolved much easier if you follow her suggestion I'm pasting here below:<BR><BR>
<BLOCKQUOTE><STRONG><EM>Quote:</EM></STRONG>
<HR>
Just a tip from someone who's worked in the service industry and casinos for almost half my life...<BR><BR>1. Do not yell. (in online this would be all caps)<BR>2. Do not curse at the person you are talking to.<BR>(these two things are considered irate and most places give permission to staff to hang up on the person or refer them elsewhere, no one has to listen to that sort of treatment)<BR>3. If you do not get satisfaction from the first person you speak to ask to speak to their supervisor... politely. (if it's email/online you may have to do some leg work to find who it is you need to talk to. Thats why we love the Hodge! With this specific instance the manager himself came and posted, albeit it was a different forum it saved a lot of trouble)<BR>4. Explain yourself clearly. Have dates and times available.<BR>Have your personal information ready, you will be asked for this. (online it saves a lot of time if this is all included in your first contact)<BR>6. Be polite. If it is a comp or "free" item, let them know you are grateful.<BR>7. Be aware. Know that the person you talked to yesterday may not be the same person you speak to today. Don't get aggravated with the person for repeating questions you've already answered. The person you are talking to may deal with hundreds or thousands of people every day. You have a better chance to be remembered by how kind you are. Someone good at their job knows how to "delete" the negative ones from memory, so don't be one of those. (otherwise they aren't able to work in the service industry long let me tell ya...)<BR>8. Be polite.<BR><BR>A little courtesy goes a long way. You'd be surprised how often I get a little something unexpected when I have a complaint.
<HR>
</BLOCKQUOTE><BR>We want to be a source for resolving conflict if possible, getting answers and suggestions from our friends about problems with online casinos. And for this area of our forum to be a source of finding accurate accounts of problems, resolutions, and casinos that should be avoided and blacklisted.<BR><BR>Most casinos are reputable and try to be fair. But not all, there are always rotten, crooked people out there that are just plain dishonest cheats. This goes for players as well as casinos. <BR><BR>It's not fair to accuse anyone of doing something without giving them the opportunity to resolve the issue. We will try and help resolve issues if you have tried and need help. We often can get to the bottom of the situation and have contacts with most online casinos.<BR><BR>Please make sure you've read the terms and conditions because we cannot help you if you haven't followed those.<BR><BR>Thanks for following the guidelines above, and respecting our time as we respect you.<BR><BR>~D</SPAN>
If you have a complaint with a casino, and cannot resolve it on your own, we may be able to help.<BR><BR>Because we spend so much time running this forum, and there's only so many hours in a day, we ask that you respect our time and our forum by following these guidelines:
<UL>
<LI>Please post your complaint clear enough that we understand what happened as objectivley as possible. We will not tolerate people using this forum to try and discredit people or casinos that aren't justified. We'd like to read the whole story not just the end of the story. One line slams like this will not be tolerated: </li>
<UL>"This casino cheats and does not pay winners, they stole my $2000 win". </UL><BR>That kind of a post by itself without explanation will be removed. This area is for legitimate issues. Not for people that cheat and then want to slam a casino if they get called on it. <br>
<LI>If you post here, please refrain from posting in multiple forums until you've given us the opportunity to try and assist you first, or it just wastes our time. </li>
<LI>Leave us a way to contact you, and your account number or you may email us your account number if you want assistance. Please understand that we do this as we have time to and ask for your patience. </li>
<LI>Please follow-up with your posts here, so that we don't waste our time trying to investigate the matter only for you to never return or reply to us when we post back to you. </li>
<LI>Please make a new string for a new issue. If you have the same issue as someone else with the same casino, then feel free to post in that string. If it's a new casino and new issue.. please make a new string. And please don't post the same issue in multiple strings it just confuses everyone.</LI></UL>Below is something that one of our members wrote as a guideline when trying to resolve conflict. It is the best advice you can follow and you will have your conflict resolved much easier if you follow her suggestion I'm pasting here below:<BR><BR>
<BLOCKQUOTE><STRONG><EM>Quote:</EM></STRONG>
<HR>
Just a tip from someone who's worked in the service industry and casinos for almost half my life...<BR><BR>1. Do not yell. (in online this would be all caps)<BR>2. Do not curse at the person you are talking to.<BR>(these two things are considered irate and most places give permission to staff to hang up on the person or refer them elsewhere, no one has to listen to that sort of treatment)<BR>3. If you do not get satisfaction from the first person you speak to ask to speak to their supervisor... politely. (if it's email/online you may have to do some leg work to find who it is you need to talk to. Thats why we love the Hodge! With this specific instance the manager himself came and posted, albeit it was a different forum it saved a lot of trouble)<BR>4. Explain yourself clearly. Have dates and times available.<BR>Have your personal information ready, you will be asked for this. (online it saves a lot of time if this is all included in your first contact)<BR>6. Be polite. If it is a comp or "free" item, let them know you are grateful.<BR>7. Be aware. Know that the person you talked to yesterday may not be the same person you speak to today. Don't get aggravated with the person for repeating questions you've already answered. The person you are talking to may deal with hundreds or thousands of people every day. You have a better chance to be remembered by how kind you are. Someone good at their job knows how to "delete" the negative ones from memory, so don't be one of those. (otherwise they aren't able to work in the service industry long let me tell ya...)<BR>8. Be polite.<BR><BR>A little courtesy goes a long way. You'd be surprised how often I get a little something unexpected when I have a complaint.
<HR>
</BLOCKQUOTE><BR>We want to be a source for resolving conflict if possible, getting answers and suggestions from our friends about problems with online casinos. And for this area of our forum to be a source of finding accurate accounts of problems, resolutions, and casinos that should be avoided and blacklisted.<BR><BR>Most casinos are reputable and try to be fair. But not all, there are always rotten, crooked people out there that are just plain dishonest cheats. This goes for players as well as casinos. <BR><BR>It's not fair to accuse anyone of doing something without giving them the opportunity to resolve the issue. We will try and help resolve issues if you have tried and need help. We often can get to the bottom of the situation and have contacts with most online casinos.<BR><BR>Please make sure you've read the terms and conditions because we cannot help you if you haven't followed those.<BR><BR>Thanks for following the guidelines above, and respecting our time as we respect you.<BR><BR>~D</SPAN>