*Resolved* Problem with Lucky Nugget

[popcorn7]

Hey...I have been trying to work this out with the Lucky Nugget Casino (part of the Belle Rock Entertainment) what happened was I signed in last Saturday (Oct 25) attempted to deposit $27.38 (I tried that odd # since I was using a Mastercard and those get turned down alot) It came back declined. On Monday I checked my account online (my card account) and it showed up as in a pending status, to Lucky Nugget. Today, it shows up as a Finalized transaction, and I have been on live chat with several different people on and off all day today from Lucky Nugget trying to get my money credited to my acct. First they asked me to send them the bank statement showing where the transaction finalized. After I sent it to them 3 times, finally I got some type of answer; it was sorry, we do not accept online statements. lol
now I am getting frustrated. They did tell me that I could work with their financial team? and provide other documents and they would get right on it. I asked several times what documents. They never answered. I honestly felt as if they were just 'playing' with me. I realize it's only a small amount...but now it's the point. Also, the card I am using is my Child Support card, I do not get any statements of any kind from them and if I were to ask, or even dispute the charges, they may cut my card off completely. (from being able to gamble) Now I am stuck at what to do. I have not asked anyone else for help, I just thought maybe you would have better luck with these folks. my acct number is tln04855312r it a really old one. lol you can reach me at preciouspuppies7@yahoo.com I monitor this email regularly
Thanks for any help you can give.

popcorn7

[Motel Prisoner]

Hi popcorn7. Welcome to the Hodgepodge! Sorry you are having this problem. Normally Daera takes care of problems with casinos because she's just so darned good at it; but I feel confident I can answer at least part of your question here.

The documents they are requesting should be the following:

Copy of the card you used to deposit (front and back)
Copy of a utility bill
Copy of a picture ID (front and back)

These are normally the documents you need to send to prove you are indeed the rightful owner of the casino account. All addresses on all documents must match. This is to ensure that the casino is crediting the money to the rightful owner and not a hacker, your boyfriend, brother, etc.

I'm sure Daera will be posting behind me with any further information. If you get those documents sent in and nothing happens, feel free to post again and I will have Daera take a look. (If she hasn't done so already.)

[popcorn7]

Hey Motel Prisoner!!! Thank you for helping out! I have been depositing for many years, and not once have I ever had to provide those documents JUST TO DEPOSIT. lol That sounds a bit crazy to me! Their whole problem is that they 'don't see the money' as being deposited. I explained to them that it was a 'finalized' transaction, the actual cash has been removed from my account and given to Lucky Nugget...so I don't see how they can't see it? i am at a real loss here, I feel like they are just messing with me. After all the hassle I went thru yesterday, at the end of the day they told me it would take 3 days for the transaction to reverse itself and the money to be placed back in my account. Duh? The transaction was finalized. I continued to tell them this, and I told them it had been 5 days. And it still posts to my account the same, finalized.
I only received their 'generic' reply to any question I asked.
This has been a lesson for me; I won't deposit here again, even if I get my money placed in that account. Sorry, I am trying to stay within your guidelines of posting and I hope that last remark was not breaking the rules. I may not be looking at this with an open mind, what does anyone else think? Would you provide all those documents just to deposit?

popcorn7

[Daera]

Hi Popcorn7,

I'm sorry for my delay in posting here. I'm just now reading all this.

I'm going to send you an email now. Please watch for that at the address you posted.

~Daera

[Daera]

Hi Popcorn7,

I spoke to the affiliate manager, and he confirmed that your transaction did time out on the casino side. I'm not sure why the credit card side changed to posted, because technically it should have still said pending. But no worries, the casino has credited your account anyway. :)

Good things are worth waiting for, now go win yourself a jackpot!

Or at least have fun trying... ;)

~Daera

[LeadDonkey]

Lucky Nugget,this place I have to avoid..Had a problem there once,and was unable too get it fixed.

I was playing at one of the slots,and a Coin got stuck in the coin slot,and no one was able to remove it..

[Motel Prisoner]

Lucky Nugget,this place I have to avoid..Had a problem there once,and was unable too get it fixed.

I was playing at one of the slots,and a Coin got stuck in the coin slot,and no one was able to remove it..

:laugh: That's what happens when you tie strings to your coins Leaddonkey!


Popcorn, I'm glad everything worked out for you in the end. Didn't I tell you Daera was good at this? :)

[popcorn7]

Hey!!! Thanks Daera and Motel Prisoner.....I appreciate all your efforts and yes, I did get the credit to my account and it went like water....but still it is VERY nice knowing that you all work really hard to help your members in times of need!
Although it's been a really long time since I have been here,
I can't say enough good things about you getting this resolved for me, my acct credited, and I at least got to spin a bit. lol You all are the best! Thanks Thanks Thanks again

popcorn7

[Daera]

We're always happy to help if we can. I'm glad it worked out. :)